For all questions about Vantenza and both of its products, including refund requests.
Contact Us
Have a question about Vantenza, LiveChat AI, or Vantenza AI? Contact us in one of the ways below. To help us assist you quickly, mention which product you mean.
- Send an email
Email
Call us Chat
The chat button at the bottom right of this page
Chat messages may be answered by AI or by our team.
- Open in Google Maps (opens in a new tab)
Address
Jl. Kedoya Raya No. 20, Kota Adm. Jakarta Barat, DKI Jakarta 11520
Open the location in Google Maps.
Product questions
#Each product has its own site with more complete information:
- LiveChat AI, live chat for business websites and stores: free consultation and purchase through the chat on the LiveChat AI site. You can try the LiveChat AI demo.
- Vantenza AI, prepaid AI access with no subscription: buy quota with the "Buy quota" button on the Vantenza AI site, redeem your redeem code on the redeem page, and read how to use it in the Vantenza AI Guide.
Answers people often look for
#Many questions are already answered on the Frequently Asked Questions (FAQ) pages:
Terms and refunds
#- This site's Terms & Conditions
- Refund Policy for both products
- LiveChat AI Terms & Conditions
- Vantenza AI Terms & Conditions
Send refund requests by email to [email protected], following the product's Refund Policy. Do not send your full redeem code or API key.
Official contacts
#The email, phone, chat, and address on this page are Vantenza's official contacts. We only send LiveChat AI payment instructions in writing, through the chat on the LiveChat AI site or by email from [email protected]. If anyone else claims to be Vantenza and asks for payment, please check with these official contacts first.
We never ask for your PIN, password, OTP code, or card number. We only ask for bank account or e-wallet details by email from [email protected], and only to send an approved refund.
Seller
Vantenza is a business run by an individual (not yet incorporated as a limited company, or PT).
Jl. Kedoya Raya No. 20, Kota Adm. Jakarta Barat, DKI Jakarta 11520 (opens in a new tab)