Frequently Asked Questions (FAQ)

Vantenza is a business run by an individual (not yet incorporated as a limited company, or PT) that makes practical AI products for businesses and individuals. There are currently two products: LiveChat AI and Vantenza AI.

Not yet. Vantenza is a business run by an individual (not yet incorporated as a limited company, or PT). All purchases of Vantenza products are made with Vantenza as the seller, and you can contact us at [email protected].

The Vantenza site and both product sites are available in 8 languages: English, Indonesian, Malay, Vietnamese, Filipino, Thai, Simplified Chinese, and Traditional Chinese. For the Terms & Conditions and Refund Policies, the Indonesian version prevails, and translations are provided for convenience.

LiveChat AI is a live chat platform for websites and stores: AI replies to your customers, and agents take over when needed. Vantenza AI is prepaid AI access for your own use: writing, summarizing, reading documents, and even writing code.

LiveChat AI is meant for businesses that want to serve customers through chat on their website or store. Vantenza AI can be used by individuals and businesses alike.

Yes. They are separate products, each purchased on its own, so you can use either one or both, depending on your needs.

You can try the LiveChat AI demo. You can ask for the login details through the chat on the LiveChat AI site, and the consultation is free with no commitment. Vantenza AI has no free trial, but you can start with a small amount, from the minimum price shown on the Vantenza AI site.

LiveChat AI: consultation and purchase through the chat on the LiveChat AI site. Vantenza AI: buy quota in the Vantenza store (Lynk.id) and pay with a method available on the Lynk.id payment page, such as QRIS and e-wallets.

Prices are shown on each product's site. LiveChat AI uses a one-time license plus a monthly maintenance fee based on the number of stores and agents, with the standard packages in the LiveChat AI pricing section. For Vantenza AI, you choose the amount yourself, starting from the minimum price shown on the Vantenza AI site, and the quota you get equals the amount of the product you choose, not including any payment service fee.

After the consultation, we send you a written offer and payment instructions through the chat or by email from [email protected]. Please only pay according to instructions from these official contacts.

Yes, under certain conditions. Vantenza AI: full refund if the redeem code has not been redeemed and you send your refund request to [email protected] no later than 7 calendar days after the date your payment went through. What counts is the date your email was sent. After the redeem code is redeemed, the payment cannot be refunded, unless the quota cannot be used because of a problem on Vantenza's side. In that case, Vantenza replaces the quota or refunds the value of the remaining unused quota. LiveChat AI: the license fee is refunded in full if LiveChat AI has not gone live within 14 business days after we receive your license payment, because of a problem on Vantenza's side. The monthly fee for the current period is not refunded. You can cancel at any time. Cancellation takes effect from the next monthly period. The details are in the Refund Policy.

Email [email protected] with the subject "Vantenza AI Refund Request" or "LiveChat AI Refund Request". Include your order number or payment date, proof of payment, and the reason for the refund. Do not send your full redeem code or API key. We will reply to process your request.

Email [email protected], or use the chat on this site or on the LiveChat AI site. Phone: 0811-6884-2424. Address: Jl. Kedoya Raya No. 20, Kota Adm. Jakarta Barat, DKI Jakarta 11520 (opens in a new tab). All the ways to contact us are on the Contact Us page.

This site has its own Terms & Conditions. Each product has its own terms: the LiveChat AI Terms & Conditions and the Vantenza AI Terms & Conditions.