Terms & Conditions

Vantenza is a business run by an individual (not yet incorporated as a limited company, or PT). Vantenza makes practical AI products for businesses and individuals.

In this document, "Vantenza", "we", or "us" means Vantenza. "You" means anyone who opens or uses this site. You can contact us by email at [email protected].

The vantenza.com site contains information about Vantenza and its products. There are currently two products, each with its own site and terms:

• LiveChat AI by Vantenza, a live chat platform for business websites and stores. Its terms are in the LiveChat AI Terms & Conditions.
• Vantenza AI, prepaid AI access with quota in rupiah. Its terms are in the Vantenza AI Terms & Conditions.

Buying and using each product is subject to that product's terms and conditions. If this document and a product's terms differ, the product's terms apply to that product. The refund rules for both products are explained in the Refund Policy.

You may open, read, and share links to the pages of this site for personal or business purposes. When using this site, you agree not to:

• use the site for any unlawful purpose;
• try to access systems, servers, or data you have no right to, or interfere with how the site works;
• send viruses, malware, spam, or other harmful code;
• automatically collect the site's content in large volumes in a way that overloads the site;
• pretend to be Vantenza, our team, or anyone else.

This site has a chat feature. Chat messages may be answered by AI or by our team. To prepare answers, chat messages are processed by third-party AI providers that may be located outside Indonesia. Answers given by chat and email are general information. The binding prices, features, and terms are those stated on the product site, in the product terms, or in a written offer from us.

If you contact us by chat or email, we use the data you send, such as your name, email address, and message content, to reply to you and handle your request. Please do not send passwords, PINs, OTP codes, card numbers, or other sensitive data through the chat. You have the right to request access to, correction of, or deletion of your personal data, and to withdraw your consent, under Indonesia's Personal Data Protection Law, by emailing [email protected].

We try to keep the information on this site accurate and up to date. Even so, information may change at any time and may contain errors. For purchase decisions, refer to the prices and terms shown on the product site at the time of purchase.

This site is provided as is. We do not guarantee that the site will always be available, uninterrupted, or error-free.

The Vantenza name, logo, design, text, images, and other content on this site belong to Vantenza or are used with permission. You may not copy, modify, or use that content for commercial purposes without our written permission. Quoting a small part of the content, or linking to a page while naming the source, is still allowed.

Third-party brands and service names mentioned on this site, such as Lynk.id, belong to their respective owners.

This site contains links to our product sites. The product sites may link to third-party sites, such as the Vantenza store on Lynk.id, where payments for Vantenza AI are processed. Third-party sites have their own terms and privacy policies. We are not responsible for the content, services, or practices of third-party sites.

To the extent permitted by the laws in force in Indonesia, Vantenza is not liable for indirect losses, such as loss of profits, data, or business opportunities, arising from the use of or inability to use this site, or from decisions you make based solely on information on this site.

This limitation does not apply to losses caused by Vantenza's willful misconduct or gross negligence, and does not reduce your rights as a consumer under the laws and regulations. Liability for buying and using the products is governed by each product's terms.

We may update these Terms & Conditions from time to time, for example because of changes to our products or to regulations. The latest version is always available on this page, with the update date at the top. Changes apply from that date and do not apply retroactively.

These Terms & Conditions are governed by the laws of the Republic of Indonesia.

If you have a complaint or dispute with us, please contact us first at [email protected]. We will try to resolve it amicably through discussion. If discussion does not lead to a resolution, the parties may pursue dispute resolution in accordance with the laws and regulations in force in Indonesia.

This document is written in Indonesian. Translations into other languages are provided for convenience. If the content of the Indonesian version and a translation differ, the Indonesian version prevails.

Questions about these Terms & Conditions can be sent to [email protected].

• Email: [email protected]
• Phone: 0811-6884-2424
• Address: Jl. Kedoya Raya No. 20, Kota Adm. Jakarta Barat, DKI Jakarta 11520 (opens in a new tab)

All the ways to contact us are on the Contact Us page.