Vantenza · LiveChat AI · 24/7 always-on
Vantenza brings LiveChat AI to your store. AI replies to customer questions in seconds. Perfect for online stores, services, and websites with overflowing chats. No need to recruit a new CS team, or one agent is enough to handle escalations.
Cumulative aggregate across all active deployments since launch.
Hybrid AI + human. Not a rigid chatbot, not one admin holding hundreds of chats alone.
Chat widget appears at the bottom right of your site. Visitors ask directly, no form, no registration.
AI has learned your products, FAQ, and store SOPs. Answers price, order status, how to order, or general questions without waiting for an admin.
Only complex cases escalate to a human admin. AI drafts the reply, the agent just confirms. One agent can handle many conversations in parallel.
Not a tradeoff. AI responds in seconds 24/7, faster and more consistent than human CS. Your operating cost drops significantly while customer experience improves.
Without LiveChat AI
3-5 CS shifts for 24/7 coverage
With LiveChat AI
1 admin + AI handles 5x more chats
1 admin now handles workload that previously needed 3-5 CS shifts. No recruiting a big team, no extra office space, no training new staff for every rotation.
Automatic prompt caching cuts OpenAI cost by up to 55% on repetitive traffic. Repetitive questions don't hit the API again. You pay OpenAI directly without markup, audit-friendly.
Have 5, 10, or 50 stores? Just 1 server, 1 admin dashboard. No per-tenant fee, no per-outlet license, no hidden add-ons.
OpenAI cost per period, cache hit rate, AI vs human response time, ratio of chats resolved without human handover, all visible. You know exactly the cost per chat and can optimize.
What you see in the KPI dashboard
55%
cache hit rate cuts OpenAI cost
80%
chats resolved without human handover
< 1 min
average AI response to visitor
24/7
coverage without overtime cost
All features included in the package. No hidden add-ons.
Upload SOPs, FAQ, product list. AI finds the right information for every question and answers in your store's voice.
Have 5, 10, or 50 stores? Spin up one Vantenza, manage everything from one admin panel. Each store gets its own widget + branding.
Widget colors, logo, header, bubble, links, even notification text, all configurable per store to blend with your site.
Customers can attach photos of problematic products or short videos. Admin sees them directly in the dashboard, no extra app.
Instant notifications when chats arrive. Safe even when not logged in, all messages are saved and appear when admin opens the panel.
Runs on your own server. All chats, knowledge base, and customer logs stay in your infrastructure. No vendor lock-in.
Auto cooldown on spam bursts, per-IP rate limit, and conversation filters by flag (crisis, angry, normal).
Dashboard tracks chat volume, AI vs human response time, CSAT review, and OpenAI cost per period. Audit-friendly.
Screenshots taken from a deployment currently serving live traffic. Not staged designs.
Total chats, agents, OpenAI cost per period, internal AI token usage, and Firebase storage usage in a single dashboard. Built for owners who want one screen, not five tabs.
Active conversations, AI handled ratio, CSAT, and OpenAI spend on a single page. Daily activity bars plus a 100%-stacked AI vs Human breakdown per day.
See which hours are busy per day, AI handover ratio, and how each agent performs against CSAT and response time targets.
First Response Time, CSAT, Resolution Time, rating distribution per star, and per-day FRT and CSAT trends. Audit-ready for SLA reviews.
Watch what percentage of tokens are served from cache vs hitting OpenAI live. 55%+ cache hit rate sustained, audit-ready per request.
Audit every inference: model, agent, prompt tokens, completion tokens, total. Useful for tuning prompts and tracing customer complaints back to the answer.
Total vector chunks indexed, error rate per reply, and the FAQ entries most frequently matched against incoming customer questions.
Two integration modes, both no-code. Pick the one that fits your store setup, or use both.
Mode 1
Just paste one script tag into your website. The chat widget appears at the bottom right, ready to use.
<script src="https://your-domain.com/widget.js"></script>Mode 2
Don't have a website? Use a standalone chat page. Share the link via WhatsApp, Instagram bio, or QR code on packaging.
https://your-domain.com/c/your-storeNo programmer needed. No plugin needed. No website rewrite needed.
You receive a widget link or chat page URL from us. Paste or share, done. Typical setup finishes in minutes, not weeks.
Every message, visitor contact, and chat log is encrypted in transit and at rest. Vantenza runs on your own server, no leak path to third parties.
TLS/HTTPS for all visitor-to-server communication. Database encrypted at rest. Credentials and tokens never stored in plain text.
Physical database on your infrastructure. Vendor has no access to customer data. No silent sync to third-party clouds.
Every data access is logged: who, when, and what was accessed. Streamlines internal investigation and your privacy compliance.
Architecture compatible with Indonesia's Personal Data Protection Law. Right-to-be-forgotten, data export, and retention policy are configurable.
All customer data, conversations, and your store's knowledge base stay on your server. No data flows to third parties except AI inference to the LLM provider, which is also TLS-encrypted and with no training-on-your-data.
Stories straight from store owners, clinics, services, and creators using Vantenza in their daily operations.
average rating
2,879+
active users
50+
recent reviews
Andi Saputra
Online Fashion Store Owner · Jakarta
“Initially skeptical about AI, but after 2 weeks with Vantenza, customer response time dropped drastically. Orders went up 40% because visitors don't bounce when asking about stock outside business hours.”
Sari Indah
Bakery Owner · Bandung
“My 1 admin can now handle 3 stores at once. Before this, I needed 2 CS in morning-night shifts for just 1 store.”
Rizky Wijaya
Electronics Distributor · Surabaya
“Knowledge base is easy to update. Just copy-paste the product list, AI understands prices and stock. 4.5 stars because the initial setup needed a bit of tuning.”
Maya Lestari
Beauty Clinic Owner · Yogyakarta
“Consultation bookings tripled. AI handles all basic treatment questions, so my admin only focuses on customers ready to come in.”
Hendra Permana
Catering Owner · Medan
“Chat orders used to be 200 per day, now AI handles 80%. My admin only focuses on confirming orders and delivery schedules.”
Putri Anggraini
Hijab Store · Semarang
“Instagram customers asking about size and stock colors get instant answers. Conversion to checkout went up significantly.”
Doni Setiawan
Motorcycle Workshop · Bekasi
“Initially doubted whether AI could handle technical questions. Turns out it can, if the knowledge base is complete. Very helpful for daily queues.”
Sinta Wahyuni
Wedding Photo Studio · Tangerang
“Prospective clients asking about prewed packages get full info without waiting for admin to come online. Closing rate up, leads don't bounce to competitors.”
Arif Hidayat
Building Supplies Store · Depok
“Sales chat outside business hours is still served. AI understands the specs for cement, paint, and tiles we sell. Recommended for building supply stores.”
Dewi Cahyani
Online Course · Bogor
“Before Vantenza, prospective students often disappeared from slow responses. Now AI replies instantly, then handed off to admin if they want to register.”
Surya Pratama
Used Car Dealer · Malang
“AI explains car condition details from the catalog. Online sales grew significantly in 2 months after going live with Vantenza.”
Nia Maharani
Florist · Makassar
“Last-minute flower orders are crazy. AI helps confirm delivery time, address, and flower type. My admin just focuses on delivery.”
Bayu Nugroho
Coffee Shop Owner · Palembang
“Customers asking about the menu now get instant answers. Table reservations are also handled faster. I just need to confirm.”
Vina Susanto
Cosmetics Store (4 outlets) · Denpasar
“I have 4 outlets, all chats come into one dashboard. No admin needed at each outlet, saving on monthly operational cost.”
Fajar Susilo
Property Agent · Solo
“Buyers asking about unit status, price, mortgage simulation, all handled by AI first. Closing meetings are more efficient.”
Lulu Anggraini
Frozen Food Owner · Banjarmasin
“For a home business, this is super helpful. I don't need to be glued to my phone 24/7 answering orders. Recommended.”
Dimas Putra
Local Travel Agency · Pontianak
“Travel package itineraries can be explained by AI in detail. Customers who are ready get handed to admin sales.”
Cici Maharani
Online Watch Store · Pekanbaru
“Questions about product authentication are answered accurately by AI. Customer trust is up, refunds are almost zero.”
Yusuf Rahman
Optometrist · Balikpapan
“Consultations on frames, lenses, and glasses prices via chat are smooth now. Customers come to the store knowing what to buy.”
Lia Pratiwi
Diet Catering · Manado
“Customers asking about menu, calories, and delivery schedules get full info. I have just 1 admin for 200+ regulars.”
Reza Adiputra
Kids Toy Store · Padang
“Many parents ask for toy recommendations by age. AI gives accurate answers from our catalog. Online sales up 60%.”
Tika Wulandari
Beauty Salon Owner · Lampung
“Booking schedules are much more efficient. AI handles all treatment price FAQs, my admin just confirms schedules.”
Eko Wibowo
Online Shoe Store · Jakarta
“Size chart, color stock, shipping, all answered by AI. Customer service is more responsive without adding employees.”
Ratna Ningsih
Language Course · Bandung
“Prospective students asking about curriculum and schedule get instant info. Registrations doubled this semester.”
Galih Saputra
Motorcycle Parts Store · Surabaya
“Spare parts stock and prices that change quickly can be updated in AI realtime. Online sales much smoother.”
Mira Hapsari
Hijab Boutique · Yogyakarta
“After using Vantenza, conversion from chat to transaction went up 45%. Customers don't bounce from slow replies.”
Iqbal Ramadhan
Laptop Service Center · Medan
“Initial diagnosis of laptop problems is answered by AI. Customers who need to come in already have a cost estimate.”
Dina Anggraeni
Florist & Sympathy Wreaths · Bekasi
“Sympathy wreath orders are handled faster. AI explains the packages, my admin just confirms address and delivery time.”
Hadi Pranoto
Online Bookstore · Tangerang
“Questions about book stock, price, and shipping are answered without lag. My offline store gets more sales from online traffic.”
Karina Dewi
Make Up Artist Service · Depok
“Brides-to-be asking about wedding makeup packages get full info instantly. Booking calendar full for 6 months ahead.”
Wawan Kurniawan
Online Pet Shop · Bogor
“Cat and dog food across many brands often asked about. AI handles all of it well after 1 week of training.”
Anggun Saputri
Phone Accessories Store · Malang
“Case and softcase compatibility per phone type is answered accurately. Customers happy, refunds almost none anymore.”
Joko Susilo
Local Tour & Travel · Makassar
“Sulawesi tour packages often asked by tourists are now answered by AI in Indonesian and English. Out-of-town bookings up.”
Erika Marlina
Bridal Boutique · Palembang
“Brides-to-be asking about gown rentals can get details on price, size, and available dates instantly. Saves admin a lot of time.”
Krisna Pratama
Bicycle Store · Denpasar
“Mountain bike and road bike specs are answered accurately. Customers come to the store knowing which one they want to test.”
Yuli Hartati
Frozen Seafood · Solo
“Stock of fresh fish, shrimp, and squid is asked all the time. AI handles FAQs, admin focuses on packing and shipping.”
Bagas Pratama
Car Battery Distributor · Banjarmasin
“Questions about amperage, voltage, and car compatibility are answered correctly after training. Very helpful.”
Susi Rahayu
Cookie Store · Pontianak
“Eid orders used to keep me up all night replying chats. This year AI handles it, I focus on production without stress.”
Yoga Permana
AC Service · Pekanbaru
“Customers asking about service cost and technician visits get instant info. Technician schedule is tidy without overlap.”
Mega Pertiwi
Supplement Store · Balikpapan
“Initial consultation about supplements is handled by AI. Those needing deeper consultation are handed to admin.”
Anto Setiawan
Car Workshop · Manado
“Periodic service, oil change, body repair, all FAQs answered by AI. My admin just focuses on booking schedule and invoices.”
Anisa Putri
Local Skincare Brand · Padang
“Ingredients and usage often asked. AI explains based on our catalog, customers trust and buy, retention up.”
Ridho Wahyudi
Print on Demand · Lampung
“Custom design for shirt printing, mugs, and tumblers is answered by AI. I just review the final design, no need to reply chats one by one.”
Dian Lestari
Women's Bag Store · Jakarta
“Customers asking about color, size, and stock can be served 24/7. Conversion up because no chats are missed.”
Tomi Pradana
Phone Service · Bandung
“Cost estimates for LCD, battery, and IC replacement are answered by AI. Customers come to the store understanding the budget.”
Ririn Anastasia
Hijab Style Online Course · Surabaya
“Questions about curriculum and course price are answered by AI without lag. I focus on content production and testimonials.”
Reno Saputra
Online Helmet Store · Yogyakarta
“Size, color, and SNI status of helmets often asked. AI handles accurately from our catalog. Customer service faster.”
Citra Maharani
Wedding Organizer · Medan
“Brides-to-be often ask about packages and budget. AI can explain price range per package before handing off to admin sales.”
Heri Suryanto
Outdoor Gear Store · Bekasi
“Tents, carriers, and hiking shoes have complex specs. AI can recommend based on the needs of beginner to pro hikers.”
Fitri Handayani
Kids Shoe Store · Tangerang
“Size charts per child age often asked by parents are now answered by AI. Customers happy, retention very high.”
Not a monthly SaaS. Vantenza delivers LiveChat AI on your own infrastructure.
Vantenza runs directly on your server. Customer data, knowledge base, chat logs all stay in your infrastructure. Have your own VPS? Yes. Don't have one? We can help arrange it in your name.
Use your own domain, we handle DNS, SSL, and configuration. Or if requested, domain procurement assistance can be added to the package.
If the server spec is adequate, one Vantenza deployment can serve dozens to hundreds of stores in one admin dashboard.
We onboard your admin: how to fill the knowledge base, how to handle escalation, how to read the KPIs.
Price scales with your store size
Free consultation for a tailored offer
Not answered? Direct consultation, free, no commitment.
Regular chatbots only run scripts you write manually. Vantenza uses an LLM that reads your knowledge base (SOPs, FAQ, product list) and responds naturally. Plus, human agents can take over anytime the AI is uncertain.
Yes. Vantenza runs directly on your own server. All conversations, visitor contacts, and knowledge base stay in your infrastructure. No data flows to third parties except the LLM provider for inference.
Depends on scale. For one store with a standard setup, typically 1-3 business days from kickoff to live. Multi-store or custom branding may take longer depending on complexity. After initial consultation we provide a definite timeline.
No. The admin dashboard is designed for non-technical operators: log in, reply to escalated chats, and update the knowledge base occasionally. Operator training is included in the package.
There are no standard package prices because every store's needs differ (number of stores, traffic, custom branding). After initial consultation we provide a tailored offer. One-time setup fee for Vantenza, OpenAI cost paid directly to your OpenAI account.
Yes. The widget is a single script tag, paste it into your website (WordPress, Shopify, custom HTML, any framework) and the widget appears. No website rewrite needed.
Schedule a consultation or request a live demo. We'll show the widget working on a mock-up store before you decide.
Consult NowSend us a message about your store, your team, or how Vantenza could fit. We reply within 1 business day.